It can happen to any business. You make a sale only to find out days later that the customer is disputing the transaction.
It turns out disputes can be caused by a number of things, including simple mistakes, misunderstandings and yes, fraud. Here are a few of the most common causes and how to resolve them.
Purchase dispute: (verb) The act of a customer questioning the validity of a transaction that was registered to their account.
How to help reduce disputes
Want to learn more about purchase disputes? Click here to view the “Common Reason Codes” video that provides a helpful explanation.