As small businesses and communities across the country take drastic steps to help contain the novel coronavirus, we realize you’re balancing the health of your customers and employees with that of your business.
Bank of America Merchant Services has gathered recommendations to help you find success in this challenging time and beyond.
If you need to accept card payments over the phone or through the mail, we recommend Clover POS users utilize the virtual terminal in the Clover Dashboard. A virtual terminal allows you to enter card numbers into a web portal just like you would your physical payment terminal.
With social distancing and other safety measures in full effect, some businesses may need to implement new strategies for reaching customers at home. Merchants using Clover POS solutions should visit the Clover App Market for apps that can help with online ordering and delivery. Menufy, for example, enables online ordering for both carryout and delivery with no set-up fees.
As governments and health and safety experts continue to recommend restricted gathering sizes, dining rooms and retail spaces are exploring new ways to interact with customers. Mobile point-of-sale devices can enable strategies like pay-at-the-curb and other on-the-go business models. Consider Clover Go and Clover Flex, both of which can accept payment over WiFi and cellular networks.
The coronavirus has undoubtedly changed the way businesses and consumers interact. For instance, eCommerce has proven instrumental for maintaining sales for many segments of the economy. As you address the health of your business and take steps to secure your path forward, feel free to consult the various resources we have available.
Understand emerging consumer and payment trends
Dive into the technologies and behaviors affecting businesses large and small. In this playback of a recent webinar, you'll get tips on effective websites and loyalty programs, among other things.
Launch your eCommerce business
Even if you're new to doing business online, you can easily build an online storefront and offer your customers a quick, convenient way to check out online. Watch this webinar playback to learn how to get started.
Uncover the hidden value of gift cards
Small businesses have discovered new benefits of gift cards. They can help you find new customers and unlock incremental revenue - in addition to promoting loyalty and return visits.
Make informed decisions based on analytics
To help your business find its footing, you may need to take a closer look at its performance. Main Street Insights can help explore sales figures, customer behaviors and more.
As you shift your business model and establish yourself for future success, please keep us informed of any changes. How you accept card payments can affect how your transactions are processed and may result in funding delays, increased risk of chargebacks and fraud, and even payment industry rule violations.
Contact us before implementing these business model changes:
Avoid these common issues as you adjust your business:
If you have any questions or concerns, do not hesitate to call us at 800.430.7161, Monday - Friday, 8 a.m. to 8 p.m. ET.