As businesses and communities across the country take drastic steps to help contain the novel coronavirus, we realize you’re balancing the health of your customers and employees with that of your business.
Bank of America Merchant Services has gathered recommendations to help you explore alternative methods of meeting the needs of your customers, while mitigating the impact to your business during this challenging time.
As public spaces close down, more businesses are adapting by going curbside to continue conducting business. You might consider:
Offering your customers a quick, convenient way to check out online is a great way to continue conducting business and can go hand-in-hand with your mobile experience. As more people shop online while they're social distancing in their homes, will they be satisfied with your business' online experience?
Gift card programs provide an opportunity to stay connected with your top customers even during these times of social distancing. Enabling online gift cards turns anonymous transactions into a customer that you can communicate and engage with.
Fraudsters are getting more sophisticated and are always looking for new vulnerabilities to exploit. A holistic fraud and security strategy is always critical for your organization but especially in times of uncertainty. Our fraud and data security solutions can help:
As you shift your business model and establish yourself for future success, please keep us informed of any changes. How you accept card payments can affect how your transactions are processed and may result in funding delays, increased risk of chargebacks and fraud, and even payment industry rule violations.
Contact us before implementing these business model changes:
Avoid these common issues as you adjust your business: