Meet The Bank of America Merchant Services Executive Committee.
Chief Executive Officer
General Manager and Head of Sales, North America
General Manager and Head of Sales, Commercial & Business Banking Client Segments
Jill Calabrese Bain
Managing Director, General Manager, Head of Small Business Sales
JoAnn P. Carlton
General Counsel and Corporate Secretary
Chief Analytics Officer
EVP and Managing Director, Europe
Chief Marketing and Digital Strategy Officer
Chief Human Resources Officer
Doug Hague is the Executive Vice President, Chief Analytics Officer for Bank of America Merchant Services. He is responsible for influencing business and portfolio strategies through data research and analysis. His team visualizes information and executes appropriate analytics that lead to operational improvements. In addition, Doug manages the company’s data to ensure quality and consistency that improve sales performance, customer profitability, and influences the strategic direction.
Prior to his current role, Doug spent eight years at Bank of America Corp leading various analytical teams and running a campus program that hired and developed quantitative leaders for the bank.
Doug is also a co-founder and board member of the Analytics & Big Data Society in Charlotte, a non-profit company whose vision is to foster the local area as an analytics hub.
Doug has 19 years of experience across aerospace, telecom, and financial industries where he has led teams focused on research, design, manufacturing, strategy, and information management. He holds a BS degree in Engineering Physics from the University of Tulsa, MS and PhD degrees in Materials Science & Engineering from Penn State University, and an MS degree in System Design & Management from the Massachusetts Institute of Technology. Doug has published 18 articles in academic and professional journals and is a regular guest lecturer. He has also been granted four United States patents.