Our Leadership Team

Michael Roberts

Chief Marketing and Digital Strategy Officer

Michael Roberts serves as Chief Marketing and Digital Strategy Officer at Bank of America Merchant Services, overseeing all aspects of proactive marketing, internal and external communications, and digital channels and capabilities. As part of this role, Michael also leads the organization’s product and industry solutions delivery. He joined the company in 2015.

Prior to his current post, Michael spent a number of years in financial services at both TIAA-CREF and Citigroup and in professional services at Alix Partners, Capgemini, and Ernst & Young. At TIAA-CREF, Michael’s leadership positions included managing TIAA-CREF’s highly rated business-to-business and business-to-consumer digital presence, building and leading the company’s market and competitive strategy capability, and re-engineering the marketing operations and the creative services/internal agency functions.

At Citigroup, Alix Partners, Capgemini, and Ernst & Young, Michael’s work focused on strategy, technology, and operations. At Citigroup, Michael oversaw the strategy for technology and then the strategy for both operations and technology globally. At Alix Partners, he was responsible for strategy and operations for the firm, and at Ernst & Young and then Capgemini he worked closely with the senior leadership team in the Americas on strategy and operational improvement.

Michael graduated with a Bachelor of Arts degree from Dartmouth College and resides in New York City with his wife Alisha Davis.