Meet The Bank of America Merchant Services Executive Committee.
Chief Executive Officer
General Manager and Head of Sales, North America
General Manager and Head of Sales, Commercial & Business Banking Client Segments
Jill Calabrese Bain
Managing Director, General Manager, Head of Small Business Sales
JoAnn P. Carlton
General Counsel and Corporate Secretary
Chief Analytics Officer
EVP and Managing Director, Europe
Chief Marketing and Digital Strategy Officer
Chief Human Resources Officer
Jill is the General Manager and Head of Small Business Sales for Bank of America Merchant Services. In this role, she is responsible for managing Small Business from an end- to-end perspective, leading sales and the oversight, development and delivery of critical business priorities.
Jill joined the Bank of America in 1992, and has been in the financial services industry for 24 years. Prior to her current role, Jill was the head of Bank of America Small Business sales, responsible for delivering banking, credit and cash management solutions, to small business clients, through a national team of small business bankers.
Prior to that, Jill was responsible for leading Employee Banking & Investments and Affinity Banking, as well as serving as the head of Strategic Planning for Preferred & Small Business Banking. Previously, she held the role of chief operating officer for Corporate Banking and held positions within Energy & Power and Environmental Services.
Jill has served as the co-executive sponsor for the LEAD for Women Virtual Chapter and the executive sponsor for the Consumer Leadership Program, two programs dedicated to promoting and accelerating professional development opportunities through education, mentoring and coaching. She participates in several mentoring programs and volunteer initiatives and frequently speaks on the topic of professional development. Jill currently serves on the Advisory Board of the National Association of Women Business Owners and serves as the Co-Chair of Bank of America’s Domestic Violence Task Force.
Jill graduated from Tufts University with a Masters in Economics and holds a Bachelor’s degree in Economics from Clark University. She resides near Boston with her husband and two children.