Privacy Policy

Bank of America Merchant Services Online Privacy Policy

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This Online Privacy Policy describes the information we collect from and about you during your visit to our websites. Our Online Privacy Policy also describes how we use information about you, with whom we share it, and how we protect it. The terms “Bank of America Merchant Services,” “we,” “us,” or “our” refer to Banc of America Merchant Services, LLC.

This Online Privacy Policy only applies to the Bank of America Merchant Services websites and web pages or mobile applications from which you directly linked to this policy in the U.S. (collectively, the “Website”). In addition, this Online Privacy Policy only applies to information collected online.

Information Collected Online and How It’s Used

  • Personal Information: We only collect personal information about you on this Website that you voluntarily provide to us. This information may include, for example: name, mailing address, email address, phone number, and similar information. If you supply us with personal information online, we will use that information in order to:
    • Process your request for services, products or information;
    • Perform internal business processes such as data analysis, audits, and market research;
    • Develop, improve or approve new products or services;
    • Comply with applicable laws, regulations, or card organization rules;
    • Combat fraud; or
    • Send you information about Bank of America Merchant Services and our services that we believe you may find interesting.
  • Cookies, Pixels and Other Online Technology: We use a browser feature known as a cookie, which assigns a unique identification to your computer. These cookies are typically stored on your computer’s hard drive. We use information collected from cookies to evaluate the effectiveness of our Website, analyze trends, and improve the Website.

We also use cookies and other online tracking technologies, like web beacons and pixels, to gather anonymous, aggregate information about your visit to our Website. This information allows us to measure site activity and may include the time and length of your visit, the web pages viewed and IP address. When collecting the IP address, we may also be able to determine location information such as city, state, country, and your internet service provider. We will also collect the type of mobile device you are using when connecting to our mobile website so we can provide the mobile website version best suited for your device. We may use analytics companies to better understand your use of our Website.

For a description of “Do Not Track” information for browsers and mobile devices, and information about opt out programs that third party advertising companies participate in, please visit and

How We Share Information Collected Online
We may share information about you with our affiliates. In addition, we may share the information we collect about you with our service providers who assist us with the Website and who are under strict confidentiality requirements. You should also be aware that we may disclose specific personal information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our Website, the Website, or the general public.

If Bank of America Merchant Services was ever merged with, acquired by or acquires another business entity, some or all of the information collected about you could be shared with this entity, as well as retained by us.

Protection of Information Collected Online
Our policies limit access to information collected online to our employees, affiliates, agents and service providers who need the information to fulfill their business responsibilities. Our employees receive annual training about our privacy policies and procedures.

We use appropriate measures, including advanced technology, to protect personal information collected online from unauthorized access or disclosure. These measures may include transmission through Secure Socket Layer (SSL) technology, encryption, physical access security, and other appropriate technologies. We review and enhance our security measures as necessary.

Privacy of Children
This Website is not directed at persons under the age of 18, and Bank of America Merchant Services does not knowingly collect or maintain information provided online by persons under the age of 18.

We may create links to third-party websites. We do not evaluate and are not responsible for the privacy practices or content of such third-party websites. We encourage you to review the privacy policies of each link to ensure that you are comfortable with their privacy practices.

We may also create links to websites of our affiliated companies. This Online Privacy Policy does not apply when you visit one of these other sites. Please to be sure to review the privacy policies applicable to these sites.

Changes to this Online Privacy Policy
This Online Privacy Policy is effective February 21, 2014. We may modify our collection and use practices from time to time. Should there be a material change to our information collection and use practices, it will be applied only to information collected on a going forward basis, and we will update this Online Privacy Policy.

If you have any questions about this Online Privacy Policy, please contact our privacy office at