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Frequently asked questions

Small businesses often have shared concerns and questions about best practices for accepting payments.


Need more info? Speak with a business consultant at 1.888.296.3708.

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Q:    “What kinds of payments can my business accept?”

A: Bank of America Merchant Services provides a variety of credit, debit, eWallet payment acceptance and processing—helping you deliver a great payment experience to your customers.

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Q:    “Where can I find a point-of-sale (credit card machine)?”

A: Bank of America Merchant Services provides a wide variety of the latest technology in POS hardware, security, apps, and reporting solutions that not only enable you to accept card payments, but also help manage your business.

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Q:    “How quickly will I receive funds from credit card transactions?

A: Bank of America Merchant Services provides access to funds as soon as the next business day—providing improved cash flow for your business.1
 

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Q:    “Is there value in having both Bank of America checking and merchant services accounts?”

A: There is no monthly fee on a Bank of America Business Advantage checking account for active Bank of America Merchant Services account users, saving you money.2
 

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Q:    “What type of payment services do I need for my small business?”

A: Bank of America Merchant Services provides business consultants to help you choose the appropriate solution—and we have 24/7, U.S.-based customer service to be there for you day and night.

 

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Q:    “Why should I also sell online?”

A: Selling online offers “brick and mortar” retailers an opportunity to grow their businesses through a cost-effective, additional sales channel. Open 24/7, an online store is not limited by time or geography. In addition, electronic commerce offers many new avenues for building a broader customer base.
 

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Q:    “Are there solutions to help protect my business from cyber criminals?”

A: We are committed to helping our merchants protect credit card data with advanced security tools that encrypt and tokenize each transaction—removing sensitive card data from your system.3
 

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